Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, including items that are personalized or made to order. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must request a return authorization by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for the item until it reaches us.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time before your bank or credit card company processes and posts the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assist with the return process. Depending on the situation, we may offer a replacement or a full refund for the defective item.
International Returns
For international orders, please be aware that you may be responsible for customs duties and taxes on returned items. These fees are not refundable. The return process is the same as for domestic orders, but please allow additional time for international shipping and customs clearance.
Policy Changes
We reserve the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Your continued use of the site following any changes constitutes acceptance of those changes.